“We’ll be using what we learn in our preview program to determine the best time to expand Copilot to even more customers,” a Microsoft spokesperson said.Įmployees at the 20 firms trialling Copilot have seen a variety of productivity benefits, said Jared Spataro, Microsoft corporate vice president for modern work and business applications, in a pre-recorded briefing ahead of the latest announcements. Microsoft didn’t say when the next stage of the trial will begin nor offer a date for wider availability to customers. “The rapid rollout is helpful for the product to gain traction and the company to more rapidly identify areas of improvement before moving toward general availability.” ![]() “The pace of Microsoft's implementation of OpenAI enabled features into its portfolio has been impressive,” said Daniel Newman, principal analyst and founding partner of Futurum Research. The customer pilot project has now been extended to 600 large global customers, the company said, as part of a paid, invitation-only “early access” trial. Microsoft has been testing the AI assistant with 20 customers, including Chevron, Goodyear, General Motors and Dow. Microsoft has also continued to unveil new ways to apply Copilot to the M365 suite, releasing integrations with OneDrive, SharePoint, and other apps in recent weeks. Depending on the application in use, Copilot can perform a range of actions, such as to summarizing conversations, generating project ideas, drafting email responses, and enabings natural language prompts via the Business Chat feature. ![]() Since announcing Copilot, Microsoft has rapidly integrated the AI assistant into everything from Teams to Word and Excel. However, critics of the technology have questioned generative AI’s reliability in a workplace context and raised concerns around data governance. Google also plans to integrate generative AI across its Workspace app suite, while Slack, Zoom, Box and many others are adding the technology into their respective platforms. Microsoft is one of many business software vendors building generative AI into workplace productivity and collaboration products. At the time, CEO Satya Nadya said the technology would “radically transform how computers help us think, plan and act ” Copilot AI assistants are also in the works for the company’s Dynamics 365 business apps and security tools. Microsoft unveiled the M365 Copilot in March after striking a partnership to bring OpenAI’s Chat-GPT 4 technology to its software products. This includes new ways to use Copilot with Outlook, PowerPoint, and Whiteboard, and a new data “map” to help businesses integrate the AI tool, the company said Tuesday. ![]() Microsoft will expand customer trials of its Microsoft 365 Copilot AI assistant to 600 businesses as it continues to integrate the chatbot across its portfolio of Office apps.
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